Stay Information
Everything you need to know about staying at Salvia Palace. Please review our policies to ensure a comfortable stay for everyone.
Booking & Occupancy
Reservations: All reservations are currently handled via direct enquiry over WhatsApp or phone. Bookings are confirmed directly by the host.
Extra Guests: An extra floor mattress (not a bed frame) is available upon request for an additional guest in our ensuite rooms. Please confirm maximum occupancy limits and mattress charges with us during enquiry.
Check-in & Check-out
* Note: Exact standard check-in and check-out times will be published shortly. Please confirm your expected arrival time during your enquiry.
Identification: A valid government-issued photo ID is required for all guests upon arrival. Our guest identification policies comply with local regulations.
House Rules & Amenities
Shared Spaces: Guests are welcome to use the shared lounge seating, terrace, refrigerator, and washing machine.
Kitchen Access: The main kitchen is reserved for the hosts' use. Guest pantry or cooking arrangements are strictly subject to prior approval.
Smoking & Pets: Our smoking, pets, visitors, and quiet hours policies will be clarified during the booking process to ensure a peaceful environment for all.
Cancellation & Refund Policy
A 25% advance payment is required to confirm and secure the reservation.
Cancellation More Than 7 Days Before Check-in
Cancellations made 7 days or more prior to the scheduled check-in date are eligible for a 100% refund of the advance payment.
Cancellation Between 72 Hours and 7 Days Before Check-in
Cancellations made between 72 hours and 7 days prior to check-in are eligible for a 50% refund of the advance payment.
Cancellation Within 72 Hours of Check-in
Cancellations made less than 72 hours before the scheduled check-in time are non-refundable. The advance payment will be retained against the confirmed reservation.
For reservations made within 72 hours of check-in, the advance payment is non-refundable upon confirmation.
No-Show
In the event of a no-show, the advance payment will be non-refundable.
Early Departure / Shortened Stay
Once the guest has checked in, nights already utilized are fully chargeable.
If the guest chooses to shorten the confirmed stay after check-in, charges applicable to the unused reserved nights are generally non-refundable, as the accommodation has been blocked for the confirmed reservation.
Exceptional cases may be reviewed by Salvia Palace management, and a partial refund, rescheduling, or stay credit may be considered at management's discretion.
Cancellation by Salvia Palace
In the unlikely event that Salvia Palace is unable to honour a confirmed reservation, 100% of all payments received for the affected booking will be refunded.
Refund Processing
Approved refunds will be initiated within 3–5 business days. The actual time required for the amount to reflect in the recipient's account may vary depending on the respective bank or payment service provider.
Exceptional Circumstances
Genuine exceptional circumstances may be considered on a case-by-case basis. Where appropriate, Salvia Palace may offer an alternative such as rescheduling or stay credit, subject to availability, applicable rates, and management approval.
All cancellations, amendments, and refund requests must be communicated through the authorised booking or communication channel.